Refund policy

Refund Policy

At FreshPaper, we want you to love your posters. If something isn't right, here's how we handle returns and refunds.

Eligibility for Returns

• Returns are accepted only for items that arrive damaged, defective, or incorrect.
• You must report the issue within 48 hours of delivery, with photo/video proof of the damage or defect, by emailing us.
• Posters must be unused and in their original packaging to be eligible for return.

Cash on Delivery (COD) Orders

Please note that refunds are not available for Cash on Delivery (COD) orders due to the operational challenges with processing COD returns. We recommend choosing a prepaid payment method if you would like return/refund eligibility.

How to Request a Refund

Email us at teamfreshpaper@gmail.com with your order number, a description of the issue, and clear photos of the product and packaging. This helps us process your return efficiently and get your refund to you without delays.

Refund Timeline

Once your return is approved, refunds are processed to your original payment method within 5-7 business days.

Non-Returnable Items

• Custom or personalized poster orders
• Items damaged due to misuse after delivery
• Orders where the return request is made after 48 hours of delivery

Questions?

If you have any questions about your refund, contact us at teamfreshpaper@gmail.com.